The BT Redcare signalling system is scheduled to cease operations next year. Policyholders currently using this service must find an alternative supplier as soon as possible.
As one of the leading suppliers of alarm signalling systems for both commercial and residential properties in the UK, BT Redcare serves around 100,000 customers. The electronic system sends alerts to keyholders, monitored alarm receiving centres and/or the Police when alarms are activated. However, following BT’s announcement, equipment will require replacement for the alarm signalling to continue beyond 1 August 2025 or earlier where contractual services are due to expire before then. While BT Redcare signalling is commonly linked to intruder alarm systems, other systems, including fire alarms, fridge temperature alarms, sprinklers, and water leak detection equipment, may also rely on it for remote signalling.
Alarm systems are vital to a number of insurance policies, making it essential for affected policyholders to replace their BT Redcare with a similar system to ensure their insurance remains valid.
If you have BT Redcare signalling on your alarm system, we would encourage you to act swiftly as installation bottlenecks and product shortages will likely increase as we draw closer to date of withdrawal.
It is essential to ensure that any selected replacement service is installed by a company regulated by the National Security Inspectorate (NSI) and incorporates the National Approval Council for Security Systems (NACOSS), or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB). It is equally important to maintain the system in optimal working condition through an annual maintenance contract with a reputable alarm maintenance company. In the event of a claim, insurers may request evidence of the maintenance agreement.
If you have any queries about a particular risk or need clarity on insurer's requirements for alarm monitoring systems please get in touch.